Say No to Airtel;An open Letter to Mr.Sunil Bharti Mittal,Chairman,Airtel.

                                    

To,
     Mr.Sunil Bharti Mittal,
     Chairman,
     Bharti Airtel, 
     Bharti Cresent,
     1,Nelson Mandela Road,
     Vasant Kunj,
     New Delhi.
       110070 

 I am writing you this email after loosing all the hope on Bharti Airtel.

I have 4 Airtel Numbers as following:-

2 of them i use for voice calling exclusively & 2 for Data & Data/Voice.

1.8171461793- Data purpose,Monthly Recharge of ₹749,atleast.
2.8865899189- Voice calling purpose,Monthly recharge of ₹1100 atleast.
3.9958887747-Data & Voice,this is on roaming,so monthly recharge of ₹749 & ₹79 for roaming & occasional top ups of ₹200 monthly.
4.9997962410- Voice Calling,Monthly Recharge of ₹1100  

In total I pay Bharti Airtel ₹3977 which is a minimum figure,and has no upper limit depending on data usage & calls.

What do I get in return ? 

Poor service & upon numerous complaints,No resolution of complaint. 

Last Compliant Number: QCESO10605265982 

An engineer Ketan(mobile number 9760864871) did visit my place,but whats new in this,this was a third engineer visit in past 6 months,but no output.

Network Team recommends installing of a Repitor,as there is only 1 DOT of signal inside my house,and absolutely no network issue outdoor,but in spite repeated requests & recommendations of network team to get a repitor installed,it fell on deaf ears of Airtel &  no action was taken.

Also upon calling UPW Nodal Numbers,0121-4007499 this number is not connecting & other number 0121-4010070 went unanswered.

A company which cant have an effective & running,easy to contact,nodal system in place for grievance redressal,I can easily imagine the state of day to day affairs of operations in that company.

In the end,I would like to appreciate & convey a special Thanks to Mr.Aamir Ali,Lucknow Head office,who tried his Best,so that I stay with Airtel,he is very polite & helpful man & tried his best to follow up the issue every time,whenever i had made a complaint with UPW Network Team,but i am very sad to say,UPW Team is very lethargic & don't wanna do any work & just keeps passing the blame to each other,  and all incomparable efforts of Mr.Aamir Ali got absolutely no support from UPW Team & all his efforts went in vain.  

Finally I have decided to buy a Tata Docomo Portable Wifi Hot spot,which is also way cheaper (₹1000 for 20 GB 3G Data) than useless services of Airtel & wont be recharging my both data numbers(₹749+₹749) & will do MNP soon for rest of the 2 numbers ending every relationship with airtel,Thus causing a minimum loss of revenue of atleast ₹4000-₹5000 monthly if not more.

Also being a responsible citizen of India,its my duty to make my fellow citizens aware of the poor service standards of Airtel so that they all can save their valuable time & money by not choosing any of the Airtel services ever & hence i will share this open letter on my personal blog,my Facebook profile,a Facebook page i run & on my twitter timeline as well.

Good Bye Airtel.

Aditya.